These Terms and Conditions ("Terms") govern your use of the TUNING-DATABASE website (www.tuning-database.co.uk) and all purchases of products and services made through it. By accessing this website, creating an account, or placing an order, you agree to be bound by these Terms in full. If you do not agree, you must not use this website or purchase any products or services.
Who you are contracting with. The trader and seller under these Terms is:
TUNING DATABASE SRL
CUI (fiscal code) 55425106 · Reg. Com. J2026049785007
Registered office: Jud. Argeș, România — full postal address on our Contact page
Email: contact@tuning-database.co.uk
"TUNING-DATABASE", "Tuning Database", "we", "us" and "our" in these Terms all mean TUNING DATABASE SRL. Operations, sales and support are run from the United Kingdom; contracts and invoices are issued by the company named above. These Terms apply to every product and service sold through this website, worldwide.
Section 23 tells you which rights apply to you — they are different depending on whether you buy as a business or as a consumer, and on where you live. Please read it before you order.
1. Definitions
"Digital Products" means all ECU tuning files, calibration data, remapping files, original ECU files, and any other downloadable data files sold through this website.
"Software" means all desktop applications, tools, and utilities sold through this website, including but not limited to INSTATuner, CHKSuite, Hardcut Rev Limiter, Hardcut Ignition Cut Tool, EDC15P SVRL Hardcut Editor, Overrun Pops and Bangs Tool, Launch Control Tool, MED9.X Antilag, vMax Remover, TProt OBD Tool, Hot Start Fix Tool, and TUNERSuite.
"File Service" means our bespoke/custom ECU tuning file service, where a customer submits an original ECU read file and we produce a custom-modified calibration file to their specifications.
"Credits" means prepaid credit balances purchased through this website for use towards File Service payments.
"License" or "License Key" means the digital activation key provided upon purchase of Software, which authorises use of that Software on a single device.
"HWID" means Hardware Identifier, a unique fingerprint of the device on which Software is activated.
"Account" means your registered user account on this website.
2. Account Registration
2.1. To purchase products or use our services, you must create an Account. You must provide accurate and complete information during registration.
2.2. You are solely responsible for maintaining the confidentiality of your account credentials. All activity under your Account is your responsibility.
2.3. You must not share your account credentials with third parties. Each account is personal and non-transferable.
2.4. We reserve the right to suspend or terminate any Account that we reasonably believe is being used fraudulently, in breach of these Terms, or for any unlawful purpose.
3. Products & Services
3.1. ECU Tuning Files (Digital Products)
We sell pre-made ECU tuning files across multiple categories, including but not limited to: Original ECU Files, Stage 1 Remapping, Stage 2 Remapping, Stage 3 Remapping, Stage 4 Remapping, and Custom Made Files. All tuning files are digital products delivered electronically via download through your Account dashboard.
3.2. Software Products
We sell proprietary software tools for automotive ECU tuning and diagnostics. Software is delivered electronically and may require license activation. Software licenses are personal, non-transferable, and restricted to a single device unless otherwise stated in the product description. Software licenses are bound to your device via Hardware Identifier (HWID) upon activation.
3.3. Bespoke File Service
Our File Service allows you to submit your vehicle's original ECU data file along with your desired modifications. Our engineers will produce a custom-calibrated file tailored to your specific vehicle and requirements. This is a bespoke service producing goods made to your personal specifications.
3.4. Prepaid Credits
Credits are a pre-payment method that can be used to pay for File Service requests. Credits are purchased in fixed packages and added to your Account balance. Credits have no cash value, are non-transferable between accounts, and cannot be exchanged for currency.
4. Pricing & Payment
4.1. All prices are displayed in British Pounds Sterling (GBP) unless otherwise indicated. Prices include VAT where applicable.
4.2. We reserve the right to change prices at any time without notice. The price applicable to your order is the price displayed at the time of purchase.
4.3. We reserve the right to change the pricing model of any product or service at any time, including but not limited to: (a) converting a one-time purchase product to a subscription-based model (monthly, annual, or other recurring billing); (b) converting a subscription product to a one-time purchase; (c) introducing tiered pricing, usage-based pricing, or feature-gated pricing; (d) discontinuing a product and replacing it with a new version under different pricing terms. Any change in pricing model applies to new purchases only.
4.4. For subscription-based products: subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. You may cancel a subscription at any time through your Account dashboard or by contacting us. Cancellation takes effect at the end of the current billing period — no refunds are issued for partial billing periods.
4.5. Payment is processed securely through Stripe and/or PayPal. We do not store your full payment card details on our servers.
4.6. All payments must be completed before any Digital Products, Software, or File Service files are made available for download.
5. Delivery
5.1. Digital Products (Catalogue Items) — Available for immediate download upon successful payment via your Account dashboard.
5.2. Software Products — Available for download immediately upon purchase. License keys delivered via email or Account dashboard. Full activation may require up to 48 hours during peak periods or where manual verification is required.
5.3. Bespoke File Service — Processed during business hours (Monday to Saturday, 9:00 AM to 6:00 PM GMT). Standard processing time is 1 to 48 hours depending on complexity.
5.4. Proof of Delivery. Delivery is evidenced by: (a) product being made available for download in your Account; (b) download notification email; (c) server logs recording download with IP address, timestamp, and file identifier; (d) software licence activation records including HWID and IP; (e) email confirmation. You agree that these records constitute sufficient proof of delivery for the purposes of any payment dispute.
5.5. Failure to receive emails due to incorrect details, full inboxes, or spam filters does not constitute non-delivery of products.
6. Cancellation Rights
6.1. This Section applies only if you buy as a consumer — that is, wholly or mainly outside your trade, business, craft or profession. If you buy in the course of a business, no cancellation or cooling-off right applies to you at all: see Section 23.
6.2. A consumer buying at a distance normally has a 14-day cancellation period. In the United Kingdom this comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "2013 Regulations"). In the European Union it comes from Directive 2011/83/EU as implemented in your country — in Romania, O.U.G. nr. 34/2014.
6.3. How that right ends on this website. Digital Products and Software are supplied immediately. When you tick the mandatory box at checkout and place your order, you are doing two separate things, and you are told so on the checkout page:
(a) you give your express prior consent to us beginning to supply the digital content immediately, before the 14-day period has expired; and
(b) you acknowledge that you thereby lose your right to cancel.
Once supply has begun — meaning the file has been made available for download in your Account, the download link has been sent, or the licence key has been issued or activated, whichever happens first — the cancellation right is gone. This is Regulation 37(1) of the 2013 Regulations and Article 16(m) of Directive 2011/83/EU. We send you confirmation of that consent and acknowledgement on a durable medium in your order confirmation email, as those provisions require.
6.4. Bespoke File Service orders are, in addition, excepted from the cancellation right altogether as content produced to your own specifications and clearly personalised to your vehicle and your ECU read — Regulation 28(1)(b) of the 2013 Regulations and Article 16(c) of Directive 2011/83/EU. Where a File Service order is treated as a service, the right also ends on full performance made at your express request, under Regulation 36 and Article 16(a).
6.5. Before supply begins. If you are a consumer and you contact us to cancel before any file has been made available, any link sent, any licence issued, or — for a File Service order — before work has started on your file, we will cancel the order and refund you in full. Write to contact@tuning-database.co.uk with your order number. Because most orders on this site are fulfilled within minutes, this window is genuinely short, and we recommend you check the product page carefully before ordering.
6.6. A cancellation right, where one exists, is exercised by a clear statement to us. You may use the model cancellation form in the 2013 Regulations or in Annex I(B) of Directive 2011/83/EU, but you do not have to.
7. Refund Policy
7.1. All sales of Digital Products, Software, Bespoke File Service files and Credits are final. Once a product has been delivered or made available to you, no refund will be issued. Our obligation, and your sole remedy, is the correction remedy in 7.6 below. This applies subject only to Section 8 (your statutory rights as a consumer) and Section 23.
7.2. Digital Products (catalogue ECU files, original files, Stage files) are non-refundable once made available for download in your Account or sent to you by any means.
7.3. Software licences are non-refundable once the licence key has been delivered, the software has been downloaded, or the licence has been activated — whichever occurs first.
7.4. Bespoke File Service files are non-refundable once made available to you, as content produced to your own specifications. Where we have begun work on your file but not yet delivered it, no refund is due for the work already carried out.
7.5. Prepaid Credits are non-refundable and non-transferable, carry no cash value, cannot be exchanged for money, and are forfeited if your Account is terminated for breach of these Terms. Credits are consumed when a service is requested, not when it is delivered.
7.6. The correction remedy — what we actually owe you. If a product we supplied does not do what its product page said it would do, tell us and we will put it right at no charge. We will, at our option, diagnose, correct, re-work, re-issue or replace the file, licence or service. There is no limit on how many times we will do this, and we do not charge for it. We will only consider a refund of money if, after a reasonable opportunity to do so, we are unable to deliver a working result at all — and in that case the refund is limited to the amount you paid for the specific item concerned.
7.7. What counts as a fault. A product is faulty if: (a) the file is corrupt, truncated or unreadable by standard tooling; (b) the file does not match what the product page described (wrong ECU, wrong software number, wrong vehicle); (c) a file we produced will not write, or does not start the engine, and our technical team confirms our file is the cause; or (d) a licence key we issued does not activate the software it was sold for.
7.8. What is not a fault, and is never refundable. No refund, credit or compensation is due for: (a) not reading the product description; (b) ordering the wrong product, wrong vehicle or wrong ECU; (c) an incompatibility you did not disclose to us; (d) a change of mind, a cheaper price found elsewhere, or a project that was cancelled; (e) the size of the power, torque or economy gain, or any other performance outcome — we do not guarantee figures; (f) inability to download because of your connection, device, browser or email filtering; (g) incorrect installation, an unsuitable or faulty tuning tool, an interrupted write, a flat battery, or damage caused during flashing; (h) a pre-existing mechanical, electrical or software fault on the vehicle; (i) the vehicle failing an emissions test, MOT, roadworthiness test or insurance condition (see Section 14); (j) your own customer refusing to pay you; (k) a file being rejected by a third-party tool, vendor or platform whose terms you did not comply with; (l) a delay in delivery, where delivery estimates are estimates and not guarantees; or (m) you no longer wanting a subscription or hosting service you have already used.
7.9. Subscriptions, hosting and recurring fees. Recurring fees are charged for the period ahead and are non-refundable once that period has begun. Cancelling stops the next renewal; it does not refund the current one. We do not issue part-month or pro-rata refunds. Sections 24 to 32 apply in addition to hosting.
7.10. How to raise a fault claim. Email contact@tuning-database.co.uk with your order number, the vehicle, the tool used, and the exact error, log or screenshot. We reply within 2 business days. Please raise a fault as soon as you become aware of it — the sooner we see the evidence, the faster we can correct it. This is a request, not a deadline, and it does not cut down any statutory right you have under Section 8.
7.11. Goodwill. If we ever choose to refund something we are not obliged to refund, that is a one-off act of goodwill. It is not an admission of liability, it does not create a precedent, it does not vary these Terms, and it does not entitle you or anyone else to the same outcome again. A goodwill refund is made net of any payment-processing or currency fee we cannot recover.
8. Your Statutory Rights
8.1. Nothing in these Terms excludes, limits or affects the rights the law gives you as a consumer. Where anything in Section 7 conflicts with a right you have by law, your legal right wins for that point, and the rest of these Terms continues to apply. If you buy as a business, this Section does not apply to you at all — see Section 23.
8.2. United Kingdom. Under the Consumer Rights Act 2015 (Part 1, Chapter 3), digital content supplied to a consumer must be: (a) of satisfactory quality; (b) fit for any particular purpose you made known to us before you bought; and (c) as described. If it is not, you are entitled first to repair or replacement, and to a price reduction only if repair or replacement is impossible, or is not provided within a reasonable time and without significant inconvenience.
8.3. European Union. If you are a consumer resident in the EU, Directive (EU) 2019/770 on digital content and digital services, as implemented in your country, gives you an equivalent legal guarantee of conformity, with the same order of remedies.
8.4. How this fits with Section 7. The correction remedy in 7.6 is how we deliver the repair-or-replacement step the law requires, and we provide it free of charge and without a time limit of our own. A refund of money becomes available to you only if bringing the product into conformity fails or is impossible — which is what the law says, and what 7.6 says.
8.5. How to claim. Email contact@tuning-database.co.uk with your order number, vehicle details and a description of the fault. No time limit we state anywhere on this website shortens the period the law allows you to bring a claim.
9. Chargebacks & Disputes
9.1. If you have a concern about a charge, you must contact us directly at contact@tuning-database.co.uk before initiating a chargeback or payment dispute with your bank.
9.2. Filing a chargeback without first contacting us and allowing 14 days for resolution is a breach of these Terms and may result in: (a) immediate Account suspension; (b) revocation of all software licences; (c) forfeiture of prepaid Credits; (d) recovery from you of our reasonable costs of responding, including any chargeback fee our payment provider charges us and any bank or currency cost we cannot recover; (e) referral to debt recovery proceedings. Nothing here prevents you from raising a genuine dispute with your bank after you have contacted us and given us that 14-day opportunity to resolve it.
9.3. We maintain comprehensive transaction records including IP addresses, download logs, access timestamps, device identifiers, terms acceptance records, and account activity logs. We will submit this evidence in response to any dispute.
9.4. Fraudulent chargebacks may be reported to fraud prevention services and law enforcement, and pursued through legal proceedings.
10. Software Licensing
10.1. Software purchased through this website is licensed, not sold. You receive a limited, non-exclusive, non-transferable, revocable licence for a single device.
10.2. Upon activation, the licence is bound to your device via HWID. You may not transfer, share, sublicense, sell, or distribute the licence or software.
10.3. To transfer a licence to a new device, contact us. Transfers are at our discretion.
10.4. We may revoke any licence immediately if: (a) used on multiple devices; (b) shared with third parties; (c) software is reverse-engineered; (d) obtained through fraud; (e) a chargeback is filed; (f) Terms are breached.
10.5. Software requires internet connectivity for activation and for a periodic licence check. Licences may be suspended after 72 hours without a successful check.
10.6. We log all activations, verifications, and usage data (date, time, IP, HWID, device info) for security and dispute resolution.
10.7. All software distributed by Tuning Database contains encrypted, obfuscated, and/or digitally protected components. Any attempt to reverse-engineer, decompile, disassemble, decrypt, modify, tamper with, or bypass any protection mechanism constitutes a criminal offence under the Computer Misuse Act 1990 and a civil infringement under the Copyright, Designs and Patents Act 1988. We will pursue legal action, including injunctive relief, damages, and criminal prosecution, against any individual or entity found to have redistributed, modified, cracked, or otherwise tampered with our software or its protection mechanisms.
10.8. Redistribution of our software — whether in original, modified, cracked, or repackaged form — through any channel (websites, forums, file-sharing platforms, social media, or direct transfer) is strictly prohibited and will result in: (a) immediate and permanent licence revocation without refund; (b) legal proceedings for copyright infringement and breach of contract; (c) claims for damages including lost revenue, legal costs, and statutory damages; (d) reporting to relevant law enforcement authorities.
11. Acceptable Use
11.1. You agree not to: (a) share, redistribute, or resell any products; (b) reverse-engineer or decompile Software or Digital Products; (c) use products for unlawful purposes; (d) circumvent licence or copy protection; (e) create derivative works; (f) use bots or scrapers; (g) provide false information; (h) use products to harm others.
11.2. Breach of these provisions will result in immediate Account suspension and licence revocation without refund.
11.3. Any redistribution or modification of encrypted, obfuscated, or protected software components will be treated as a wilful infringement of our intellectual property rights. We actively monitor for unauthorised distribution and will take immediate legal action — including seeking injunctive relief, statutory damages, and criminal referral — against any person or entity involved in such activities. This applies to all parties in the distribution chain, including those who knowingly download or use pirated versions of our software.
12. Intellectual Property
12.1. All content on this website — text, images, logos, software, tuning files, calibration data, and proprietary methods — is owned by or licensed to Tuning Database and protected by copyright, trademark, and IP laws.
12.2. Purchasing a product grants a limited licence for personal or professional automotive tuning use only. No IP ownership is transferred.
12.3. You may not copy, reproduce, distribute, modify, or create derivative works from any content without our written permission.
12.4. Our software products are protected by multiple layers of encryption, code obfuscation, licence verification, and anti-tampering technology. These protections are considered technical protection measures (TPMs) under UK and international copyright law. Circumvention of these measures is a criminal offence and will be prosecuted to the fullest extent of the law.
13. Vehicle Warranty
13.1. ECU tuning may affect your vehicle manufacturer's warranty. You acknowledge that: (a) your manufacturer may void part or all of your warranty; (b) it is your responsibility to check warranty implications; (c) we accept no liability for denied warranty claims resulting from our products.
14. Emissions & Road Legality
Certain modifications (DPF, EGR, AdBlue/SCR, catalytic converter removal) are sold strictly for off-road, motorsport, and track day use only. It is illegal to use such modifications on public roads.
14.1. By purchasing emissions-related products, you confirm: (a) the vehicle will be used exclusively off-road or in sanctioned competition; (b) you accept full legal responsibility for public road use; (c) you will comply with all applicable laws; (d) you will not hold us liable for fines, penalties, MOT failures, or legal proceedings.
15. Limitation of Liability
15.1. ECU tuning modifies engine parameters beyond manufacturer calibration. You acknowledge: (a) increased mechanical stress; (b) potential reduction in component lifespan; (c) varying results; (d) pre-existing faults may be worsened; (e) use is entirely at your own risk.
15.2. We shall not be liable for: (a) mechanical failure or consequential loss; (b) personal injury or property damage; (c) loss of earnings or business; (d) damage from incorrect installation; (e) damage from using products on non-matching vehicles.
15.3. Our total liability shall not exceed the purchase price of the specific product giving rise to the claim.
15.4. Nothing excludes our liability for: (a) death or personal injury from negligence; (b) fraud; (c) liability that cannot be lawfully excluded.
16. Professional Use
16.1. Tuning files and software tools are intended for qualified automotive technicians or experienced enthusiasts with appropriate ECU reading/writing equipment.
16.2. We do not accept liability for: (a) incorrect installation; (b) incompatible/malfunctioning tools; (c) failure to back up original ECU data; (d) applying files to the wrong ECU/vehicle.
16.3. If you are not experienced, we strongly recommend engaging a qualified professional.
17. Data Protection (GDPR)
17.1. We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. For full details, see our Privacy Policy.
17.2. We retain transaction records (IP addresses, device identifiers, download logs, terms acceptance) for a minimum of 540 days from transaction date for chargeback defence.
17.3. Your data rights under UK GDPR: access, rectification, erasure (subject to legal retention), restriction, portability, objection. Contact: contact@tuning-database.co.uk.
18. Terms Acceptance at Checkout
18.1. By placing an order, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.
18.2. You must actively tick the "I have read and agree to the Terms and Conditions" box at checkout. It is not pre-ticked and the order cannot be placed without it.
18.3. Ticking that box and placing the order constitutes, separately and expressly: (a) your express prior consent to us beginning to supply the digital content immediately, before the end of any cancellation period; (b) your acknowledgement that you thereby lose any right to cancel under Regulation 37(1) of the Consumer Contracts Regulations 2013 and Article 16(m) of Directive 2011/83/EU; (c) your confirmation that digital content, licences and Credits are non-refundable once supplied, subject to Sections 7.6 and 8; and (d) your declaration of whether you are buying as a business or as a consumer for the purposes of Section 23.
18.4. We send you written confirmation of the consent and acknowledgement in 18.3 on a durable medium, in your order confirmation email.
18.5. The timestamp, IP address, device information and the exact version of these Terms in force at the moment of your acceptance are logged and retained as evidence (see Section 17.2).
19. Service Availability
19.1. We aim for 24/7 availability but do not guarantee uninterrupted access.
19.2. We reserve the right to modify, suspend, or discontinue any product, service, or feature at any time. This includes changing features, releasing new versions, changing licence terms for new purchases, and retiring products.
20. Indemnification
20.1. You agree to indemnify and hold harmless Tuning Database from claims, liabilities, damages, losses, costs, or expenses arising from: (a) your use of our products; (b) breach of these Terms; (c) violation of any law; (d) vehicle modifications using our products; (e) third-party claims from your use.
21. General Provisions
Force Majeure: We are not liable for delays caused by circumstances beyond our control (natural disasters, war, pandemic, power failure, cyberattack, etc.).
Severability: If any provision is found invalid, the remaining provisions continue in full force.
Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between us.
Amendments: We may update these Terms at any time. Changes posted with revised date. Continued use constitutes acceptance. Existing orders governed by Terms at time of purchase.
22. Governing Law
22.1. These Terms, and any dispute or claim arising out of them or their subject matter (including non-contractual disputes or claims), are governed by the laws of England and Wales.
22.2. The courts of England and Wales have exclusive jurisdiction, except as set out in 22.3 and 22.4.
22.3. If you are a consumer, the choice of law in 22.1 does not deprive you of the protection of the mandatory consumer-protection rules of the country where you habitually reside, and you may bring proceedings in the courts of that country. We will bring any proceedings against a consumer only in the courts of the country where that consumer is resident.
22.4. If you are a business, 22.1 and 22.2 apply in full and without qualification, and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
22.5. Before starting proceedings, please contact us at contact@tuning-database.co.uk. We take complaints seriously and will always try to resolve them directly first.
23. Business Customers, Consumers & Taxes
23.1. Most of what we sell is professional equipment for the motor trade. This Section tells you which set of rules applies to your order. It matters, because business buyers and consumers do not have the same rights.
23.2. You are a business customer if you buy wholly or mainly for the purposes of a trade, business, craft or profession — including any tuning workshop, garage, dealer, reseller, sole trader or company, whether or not you are VAT-registered. When you place an order you confirm which capacity you are buying in, and by ordering as a business you represent that this is accurate.
23.3. If you are a business customer: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015, Directive 2011/83/EU, Directive (EU) 2019/770 and every other consumer-protection regime do not apply to your purchase. You have no cooling-off period and no right to cancel. Sections 6 and 8 do not apply to you. Section 7 applies in full, and the correction remedy in 7.6 is your sole and exclusive remedy. All warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law. You buy on your own technical judgement and you are responsible for verifying that a product suits the vehicle and tooling you intend to use it on.
23.4. If you are a consumer — buying wholly or mainly outside a trade, business, craft or profession — Sections 6, 8 and 22.3 apply to you, and nothing in these Terms takes away a right the law gives you.
23.5. Onward supply. If you use our products to serve your own customers, your relationship with them is yours alone. You are the seller in that transaction. You are responsible for your own terms, your own refunds, your own consumer-law compliance and your own pricing. We do not contract with, owe any duty to, or accept any claim from your customers, and you will indemnify us in respect of any claim they bring against us (see Section 20).
23.6. Taxes and duties. Prices are shown in the currency stated at checkout and include any tax we are required to charge you at the point of sale. Any tax, VAT, duty, levy or charge payable in your own country on the import or acquisition of what you buy — including any amount you must self-account for under a reverse-charge mechanism — is your responsibility, and is not deducted from the price. If you are an EU business you are responsible for supplying a valid VAT identification number where your own tax authority requires one. We are not responsible for a tax position you get wrong, and we will not refund a purchase because of it.
23.7. Resale and export. You must not resell, sub-licence or redistribute anything bought here unless we have agreed it with you in writing (see Sections 10, 11 and 34). You are responsible for complying with all export-control, sanctions and import rules applying to you.
23.8. If it is ever disputed whether you bought as a business or as a consumer, the account details, billing details and declarations you gave us at the time, together with the use you actually made of the product, will be taken into account.
24. Hosting Service Description
Sections 24-33 apply specifically to TunerSuite Managed Hosting services and supplement all General Terms above.
24.1. TunerSuite Managed Hosting ("Hosting Service") is a managed software-as-a-service offering where we deploy, maintain, and host the TunerSuite ECU file management platform on our infrastructure on behalf of the customer.
24.2. The Hosting Service includes server provisioning, software installation, SSL certificate management, software updates, and basic monitoring as described in the selected plan.
24.3. Hosting is offered in three tiers: Starter (£30/month), Professional (£50/month), and Enterprise (£100/month). Plan features, limitations, and pricing are as published on our website at the time of purchase.
24.4. We reserve the right to modify plan features, limitations, or pricing at any time with 30 days' written notice via email. Continued use after such changes constitutes acceptance.
24.5. All prices are in British Pounds Sterling (GBP) and are exclusive of any applicable taxes unless stated otherwise.
25. Hosting Billing & Payment
25.1. Recurring Billing: Subscriptions are billed monthly via Stripe. By subscribing, you authorise us to charge your payment method on a recurring monthly basis.
25.2. Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date.
25.3. Failed Payments: If a scheduled payment fails: Day 0: Email notification sent. Day 3: Final warning; service suspended. Day 7: Portal taken offline. Day 37: Account scheduled for termination; all data may be permanently deleted.
25.4. Late Payment Fee: We reserve the right to charge a late fee of £10 for each failed payment attempt after the initial failure.
25.5. No Refunds: All hosting payments are non-refundable. We do not offer refunds for partial months, unused service time, plan downgrades, service dissatisfaction, or voluntary cancellation. Exceptions at our sole and absolute discretion.
25.6. Price Increases: We may increase subscription prices with 30 days' notice. Failure to cancel before the next billing cycle constitutes acceptance of the new price.
26. Hosting Availability
26.1. We provide the Hosting Service on a best-effort basis and target 99% monthly uptime. This is a target, not a guarantee, and we offer no Service Level Agreement (SLA) or compensation for downtime.
26.2. We are not liable for any downtime, data loss, business interruption, or any damages arising from service unavailability, whether planned or unplanned.
26.3. Planned maintenance may occur at any time. Emergency security patches may be applied without prior notice.
26.4. The service is provided "as is" and "as available" without warranties of any kind, express or implied.
27. Data Ownership & Backups
27.1. Customer Data: You retain ownership of your operational data (user records, file requests, uploaded ECU files, credit transactions).
27.2. Our Intellectual Property: All TunerSuite software, source code, algorithms, vehicle databases, ECU type databases, modification definitions, UI designs, and documentation remain our exclusive intellectual property. Your subscription grants a limited, non-exclusive, non-transferable, revocable licence to use the software during the active subscription period only.
27.3. Data Responsibility: While we perform regular automated backups, you are ultimately responsible for maintaining your own copies of critical business data. We provide hosting infrastructure, NOT guaranteed data preservation.
27.4. Backups: Starter/Professional: 7 daily backups retained. Enterprise: 30 daily backups retained. Backup restores may incur a £25 restoration fee. Backups are provided as a convenience and are not guaranteed.
27.5. Data After Termination: Upon termination, data is retained for a maximum of 30 calendar days. After this period, all data is permanently and irreversibly deleted without further notice.
28. Software Updates
28.1. We provide regular software updates as part of the Hosting Service, including new features, bug fixes, security patches, and database schema changes.
28.2. Updates are applied at our discretion and may change features, functionality, or the user interface without prior notice. We are not obligated to maintain backwards compatibility.
28.3. Critical security updates may be applied immediately without notice.
28.4. We are not liable for any issues, data loss, or business disruption arising from software updates.
29. Fair Use & Resources
29.1. Hosting resources are provided on shared infrastructure. Each plan has defined limits (users, storage, file requests) as published on our website.
29.2. If your usage consistently exceeds your plan's limits or negatively impacts other customers, we may: contact you to discuss upgrading; throttle your instance; or suspend your service.
29.3. Storage limits are enforced. Continued excess may result in suspension.
30. Prohibited Hosting Use
You may not use the Hosting Service to: engage in illegal activity; store or distribute malware; infringe third-party IP rights; engage in fraud or phishing; access other customers' data; reverse-engineer, decompile, or extract TunerSuite source code; redistribute, resell, or sublicence the software without written consent; use for cryptocurrency mining, torrenting, or unrelated resource-intensive activity; or circumvent any access controls or security measures.
Violation results in immediate suspension and may result in permanent termination without refund.
31. Hosting Suspension & Termination
31.1. Suspension by Us: We may suspend your Hosting Service immediately and without notice for: non-payment, Terms violation, suspected illegal activity, security threats, excessive resource usage, or any other reason at our sole discretion.
31.2. Termination by Us: We may terminate with 30 days' notice for any reason, or immediately for cause (Terms violation, illegal activity, non-payment exceeding 37 days).
31.3. Cancellation by You: You may cancel at any time. Service continues until end of current billing period. No prorated refunds.
31.4. Effect of Termination: All licence rights immediately cease. You must stop using all TunerSuite software, branding, and intellectual property. Data handled per Section 27.5.
31.5. We are not liable for any losses, damages, lost profits, lost customers, or reputational damage arising from suspension or termination.
32. Hosting Limitation of Liability
32.1. Our total aggregate liability for any claims arising from the Hosting Service shall not exceed the total amount paid by you in the three (3) months immediately preceding the claim.
32.2. We shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including: lost profits, lost revenue, lost data, lost customers, business interruption, cost of substitute services, or reputational damage, regardless of the theory of liability.
32.3. We shall not be liable for any failure or delay due to causes beyond our reasonable control (force majeure), including natural disasters, power outages, internet disruptions, cyber attacks, government actions, pandemics, or supplier failures.
32.4. You agree to indemnify, defend, and hold harmless TUNING-DATABASE from any claims, liabilities, damages, or expenses arising from your use of the Hosting Service, violation of these Terms, or any ECU tuning activities performed using your hosted portal.
33. ECU Tuning Disclaimer
33.1. All ECU tuning files processed through TunerSuite Hosted portals are intended for off-road, competition, and motorsport use only.
33.2. You accept full and sole responsibility for the use, distribution, and application of any ECU tuning files created, modified, or distributed through your hosted portal.
33.3. We make absolutely no guarantees regarding performance gains, fuel economy, emissions compliance, or vehicle safety resulting from ECU modifications.
33.4. Modifying ECU software may void vehicle warranties, affect insurance, violate emissions regulations, and may be illegal in certain jurisdictions. It is your responsibility to ensure compliance with all applicable laws.
33.5. We are not liable for any vehicle damage, mechanical failure, accident, injury, death, environmental damage, legal consequences, fines, or any other harm resulting from the use of ECU tuning files processed through the Hosting Service.
34. Anti-Piracy, Software Protection & Licence Enforcement
34.1. The Software, including all of its source and compiled code, scripts, plugins, connectors, licence keys, activation data and protection mechanisms, is our confidential property and is protected by copyright and other intellectual-property laws. It is licensed, not sold (see also Section 10).
34.2. You must not, and must not permit, enable or assist any other person to: (a) copy, reproduce, publish, distribute, resell, rent, lease, sub-licence, lend, share or otherwise make available the Software, any plugin, script, connector or licence key; (b) reverse-engineer, decompile, disassemble, decrypt, de-obfuscate, or attempt to derive, reconstruct or extract the source code, algorithms, file formats or protocols of the Software or our services; (c) remove, disable, bypass, defeat, interfere with or tamper with any licensing, activation, hardware-binding, domain-binding, encryption, code protection, integrity-check, signature, watermark or other security or protection mechanism; (d) modify, edit, patch, “crack”, “null”, adapt, translate or create derivative works of the Software or any of its scripts or files; (e) operate the Software on more installations, devices or domains than your licence permits, or after a licence has expired, lapsed, been suspended, revoked or terminated; or (f) access, probe or use our systems, APIs or service network by any automated, undocumented or unauthorised means.
34.3. Enforcement and revocation without refund. If we reasonably determine that a licence has been, or is being, used for or in connection with piracy, unauthorised copying or distribution, key-sharing, cracking or nulling, OR that any attempt has been made to modify, tamper with, reverse-engineer, decrypt or circumvent the Software, its scripts or any of its protection mechanisms, then that licence will be immediately revoked and may be remotely and automatically disabled, without notice, and without any refund of any sums paid (whether one-time, prepaid or recurring) and without any liability whatsoever on our part. You will remain liable for all fees that are due, and revocation does not limit any other right or remedy available to us.
34.4. Irreparable harm and remedies. You acknowledge that any breach of this Section causes us irreparable harm for which monetary damages alone are inadequate, and that we are entitled to seek immediate injunctive and other equitable relief (without the need to post any bond or security) in addition to all other remedies at law, together with recovery of our losses and our reasonable legal and investigation costs.
34.5. Compliance monitoring. The Software and our services may transmit licensing, version, integrity and usage information to us in order to verify compliance with your licence and these Terms, and you consent to this. We may audit licence usage and may suspend access to the Software or services pending investigation of any suspected breach. Termination or revocation of a licence does not relieve you of obligations accrued before it, and Sections 10, 12, 20, 34 and 35 survive termination.
35. Content & Data Licence
35.1. By uploading, submitting or transmitting any file, BIN, ECU read, log, vehicle information or other content (“Submitted Content”), you grant us and our service providers a worldwide, perpetual, irrevocable, transferable, sub-licensable and royalty-free licence to host, store, copy, back up, transmit, decrypt and re-encrypt (as required to deliver the service), process, analyse, index, create derived, aggregated and de-identified data from, and otherwise use the Submitted Content and any data derived from it, in order to provide, operate, secure, develop and improve our products and services — including automated and AI-assisted analysis, compatibility matching, tuning and delivery features, and the operation of our tuning file service network.
35.2. We may retain Submitted Content and data derived from it for as long as we consider necessary for the purposes above, including after your account is closed or a licence ends, in particular to deliver cost-efficiencies, to prevent fraud and abuse, to comply with our legal obligations, and to maintain the capability, accuracy and integrity of our products, services and network. No automatic deletion applies. Our handling of any personal data within Submitted Content is governed by our Privacy Policy.
35.3. All aggregated, statistical, de-identified and derived data, and any indexes, databases, models or improvements that we create using Submitted Content, are and shall remain our exclusive property.
35.4. Your warranties and indemnity. You represent and warrant that, for every file or vehicle you submit: (a) you are the owner of the vehicle or are authorised by its owner; (b) you hold all rights necessary to submit and process it; (c) it is not stolen, leaked or obtained in breach of any third party’s rights or of any software, tool or vendor’s terms; and (d) your use of any output complies with applicable law. You are solely responsible for your own relationship with, and compliance with the terms and licensing of, any third-party tool, master or slave tool, software, connector or vendor. You will indemnify, defend and hold us harmless from any claim, loss, liability, fine or cost (including reasonable legal fees) arising from your Submitted Content, your breach of these warranties, or any claim by a vehicle owner, manufacturer, regulator, tool or software vendor, or other third party relating to files you submit.
36. Contact Us
If you have any questions about these Terms, your order, or our services:
TUNING DATABASE SRL
CUI 55425106 · Reg. Com. J2026049785007
Jud. Argeș, România — full postal address on our Contact page
Email: contact@tuning-database.co.uk
Website: www.tuning-database.co.uk
Contact Page: www.tuning-database.co.uk/contact-us